This policy (together with our terms and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, www.bespokecarecompany.co.uk (our site), you are accepting and consenting to the practices described in this policy.
The Bespoke Care Company Limited is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy notice).
We are registered in England and Wales under company number 07272789 and have our registered office at 10 Lonsdale Gardens Tunbridge Wells Kent TN1 1NU United Kingdom.
Email address: email@example.com
Postal address: Webster House, Dudley Road, Tunbridge Wells, Kent TN1 1LE.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every site you visit.
Information we may collect from you
We may collect, use, store and transfer the following personal data about you:
We do not intentionally collect Special Categories of Personal Data on our site and we ask you not to input such information on our site. Special Categories of Personal Data relevant to our site may include information about:
Due to the open nature of our site, users may input information that constitutes Special Categories of Personal Data resulting in our processing of such data. We may also collect, use, store and transfer and process the following Special Categories of Personal Data about you:
"Special categories" of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data. We will only process special categories of personal information with your explicit written consent.
We will process your particularly sensitive personal information in the following ways:
How we use your personal data
We will only use your personal data when the law allows us to. We will use your personal data in the following circumstances:
We use information held about you in the following ways:
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in the provision of support services to our site. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:
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Live-in care ensures someone is always with you, offering a dedicated service and peace of mind and enables you to maintain your own way of life and independence
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